If you’ve ever managed an Airbnb or short-term rental, you know reviews are everything. A single complaint about cleanliness can send your ratings plummeting, hurt your listing’s visibility, and make potential guests second-guess booking your space.

The truth is, today’s travelers expect a hotel-level standard of cleanliness—if not better—when they check into an Airbnb. Even a minor oversight can feel like a major disappointment to a guest.

To help you avoid the pitfalls, here are the top 7 guest complaints about Airbnb cleanliness—and practical ways to prevent them.

1. Dirty Bathrooms

Nothing turns guests off faster than a less-than-sparkling bathroom. Moldy grout, toothpaste splatters, soap scum, or hair in the shower drain can leave guests wondering when the space was last cleaned.

How to Avoid It:

• Scrub showers, tubs, sinks, and toilets thoroughly between every booking.

• Replace towels with freshly laundered sets.

• Check mirrors, faucets, and fixtures for water spots or fingerprints.

• Don’t forget the small details: restock toilet paper, empty trash bins, and replace used soap.

A bathroom that looks and smells spotless instantly boosts guest confidence.

2. Stained or Unwashed Linens

Guests expect crisp, clean sheets and fresh bedding. Stains, lingering odors, or wrinkled linens are one of the most common complaints on Airbnb reviews.

How to Avoid It:

• Wash all linens—including sheets, pillowcases, duvet covers, and mattress protectors—after every stay.

• Keep a backup supply of linens in case of last-minute bookings or emergency replacements.

• Invest in high-quality white linens, which are easier to bleach and inspect for stains.

A bed that looks hotel-ready sets the tone for the entire stay.

3. Dust and Cobwebs

Even if a rental is mostly clean, dust on ceiling fans, blinds, or baseboards can make guests feel the space hasn’t been maintained.

How to Avoid It:

• Include dusting in every turnover cleaning, not just deep cleans.

• Pay attention to overlooked spots: lamp bases, vents, behind doors, and under furniture.

• Use microfiber cloths to trap dust rather than spreading it around.

Guests may not notice perfectly dust-free blinds—but they will absolutely notice when they’re covered in buildup.

4. Leftover Food or Smelly Kitchens

A kitchen with crumbs on the counter, sticky fridge shelves, or a lingering trash smell is a fast track to negative reviews. Guests want to feel confident that the space is sanitary enough to cook in.

How to Avoid It:

• Empty the fridge and wipe shelves between every guest.

• Clean stovetops, microwaves, and ovens of spills and grease.

• Take out the trash and replace the liner.

• Run the dishwasher to ensure no dirty dishes are left behind.

A sparkling kitchen reassures guests that they’re cooking in a hygienic environment.

5. Hair and Pet Fur

Few things gross out guests more than finding stray hairs on the bed, bathroom floor, or furniture. For travelers with allergies, pet fur can also be a health concern.

How to Avoid It:

• Vacuum floors, rugs, and upholstery thoroughly.

• Use lint rollers on couches and bedding to catch stray hairs.

• Wash pet-friendly properties extra carefully, including blankets and furniture covers.

• Consider using a HEPA filter vacuum for deeper allergen control.

Attention to detail here shows guests that you care about their comfort.

6. Strong Odors

Even if your rental looks clean, a bad smell can ruin the experience. Common culprits include mildew, cigarette smoke, or musty carpets.

How to Avoid It:

• Air out the property by opening windows during cleanings.

• Wash curtains and cushion covers regularly.

• Use baking soda to absorb odors in carpets and upholstery.

• Consider natural air fresheners like citrus or essential oils instead of overpowering sprays.

Fresh, neutral scents help make your rental feel inviting.

7. Overlooked Details

Guests notice the little things: a sticky light switch, fingerprints on the fridge, or crumbs under couch cushions. These “missed spots” make them feel the property wasn’t truly cleaned.

How to Avoid It:

• Create a detailed turnover cleaning checklist to ensure consistency.

• Train cleaners (or yourself) to do a final walk-through, checking every room.

• Pay attention to high-touch areas like doorknobs, remotes, and handles.

The difference between a 4-star and a 5-star review often comes down to details.

Why Cleanliness Matters More Than Ever

Airbnb guests aren’t just renting a place to sleep—they’re investing in an experience. Cleanliness is the foundation of trust. When your property feels spotless, guests relax, enjoy their stay, and leave glowing reviews.

On the flip side, one complaint about hair in the bathroom or stained sheets can undo all your hard work. By anticipating the top guest complaints and addressing them before they happen, you protect your ratings and your reputation.

Final Thoughts

Maintaining an Airbnb isn’t just about offering a great location or stylish décor. To stand out, you need to deliver consistent, hotel-quality cleanliness.

By tackling these 7 common complaints—bathrooms, linens, dust, kitchens, hair, odors, and overlooked details—you’ll create a rental that feels fresh, welcoming, and worth every star in your reviews.

Want to make turnover stress-free? Our professional cleaning team specializes in Airbnb and short-term rental cleanings, ensuring your property always meets 5-star standards. Contact us today and give your guests the spotless experience they expect.